General Purchase and Delivery Terms and Conditions

Below, you will find My Window AB’s general purchase terms and conditions, covering what is considered applicable both before and after a purchase from us. Our purchase terms provide security for you as an individual or a company.security when you shop with us. We always recommend that you read our purchase terms before placing your order.

This agreement does not apply to registered contract customers with My Window; in such cases, the individual agreement applies.

Beställning / Purchase Agreement

Customer places a binding order and accepts the purchase terms by providing written acceptance of the offer from My Window. The purchase agreement is always confirmed when the Customer receives an order confirmation for the respective order, either physically or via email. The purchase agreement is valid regardless of the payment method and regardless of whether a down payment has been made or not. My Window encourages you as a Customer to always save your order confirmation for possible future correspondence.

The Customer is responsible for, before accepting the offer, reading through the offer and reviewing the choices made. By accepting the offer, the Customer also approves the choices listed in the offer and is responsible for ensuring that the choices are in accordance with the agreement.

When accepting the offer, you as the Customer need to provide the correct billing address. If this is not done immediately but must be changed after the invoice has already been printed, a billing fee of 150 SEK excluding VAT will be charged to you as the Customer.

When utilizing RUT or ROT, you as the Customer are responsible for complying with the tax authority’s regulations. Information regarding the use of RUT or ROT must be provided to My Window no later than at the time of ordering. My Window does not handle RUT or ROT deductions after a purchase agreement has been made.

Payment

Business, Payment Terms

Payment terms for businesses are based on the standard with 50% of the total amount as an advance payment and the remaining 50% as final payment upon delivery. Requests for invoice payment must be provided at the time of ordering. If invoice payment is requested, My Window always conducts a credit check on the specified organization number, and then it is notified whether invoice payment is approved or not. Credit assessment is only done after an approved order, and the Seller reserves the right to change payment terms after the Buyer has accepted the offer. Payment options for businesses and organizations that are not creditworthy are advance payment via credit card or through Bankgiro.

The payment term for an invoice is 10 days (unless otherwise agreed) from the date the products are installed by My Window. If payment is not made on time, a reminder fee of 50 SEK per reminder and late payment interest will be charged in accordance with the Interest Act (1975:635). My Window collaborates with Intrum Justitia. As a Customer, you should contact Intrum Justitia with any questions when a case has been placed with them. The products belong to My Window until full payment has been made for the ordered products.

Payment Options for Businesses
BG: 5048-2165
Swish: 123 031 01 44
iZettle (Card Payment)

Individual, Payment Terms

The payment terms for private customers are based on the standard with 50% of the total amount as an advance payment and the remaining 50% after delivery or pickup of the product in the store. My Window does not handle cash payments; payment is made with the most common credit cards. Orders picked up at one of My Window’s showrooms shall be paid in full at the time of pickup, however, no later than 10 days after notification that the product is available for pickup at My Window.

If payment is not made on time, a reminder fee of 50 SEK and late payment interest will be charged in accordance with the Interest Act (1975:635). My Window collaborates with Intrum Justitia. As a Customer, you should contact Intrum Justitia with any questions when a case has been placed with them.

Payment Options for Private Individuals
BG: 5048-2165
Swish: 123 031 01 44
iZettle (Card Payment)
Resurs Bank (Installment payment subject to a credit check)

*When choosing Resurs Bank, a separate agreement with Resurs Bank is signed after an approved credit check.

Right of Withdrawal

The right of withdrawal, exchange, or open purchase does not apply to all products provided by My Window as they have been custom-made and tailored to the Customer’s unique conditions and preferences (see § 5 in the Distance and Doorstep Selling Act).

Cancellation / Modification of an Order

Changes to an already placed order must be made within 24 hours from the receipt of the order confirmation from My Window. All changes should be made via email, including the attached order confirmation with requested changes. Changes are confirmed through an updated order confirmation via email from My Window. If you, as the buyer, cancel or modify an placed order after more than 24 hours from the receipt of the order confirmation, My Window is entitled to compensation for any loss incurred, up to 100% of the specified price of the product/products.

Retention of Ownership

Alla produkter tillhör My Window tills full betalning erlagts från köparen för de beställda produkterna.Installation

During installation, the Buyer is responsible for providing the correct delivery address, notifying any gate code, and ensuring that the address is staffed during the scheduled installation time (unless otherwise agreed), at the time of accepting the offer and confirming the installation time. If My Window has not received correct information before the scheduled installation time, which has resulted in a delay in installation or inability to complete the installation, this is classified as a failed installation. In the case of a failed installation, My Window reserves the right to charge an additional startup cost/establishment cost and one hour of assembly cost in accordance with My Window’s price list.

During installation, you as the Customer are also responsible for ensuring that the work area where the installation is to be carried out is free from obstacles. It is the Customer’s responsibility to move objects that may be damaged. If My Window has to clear the work area, My Window reserves the right to charge an additional hourly fee in accordance with My Window’s price list. My Window is not responsible for items that have been damaged during the installation if the Customer has not moved them before the installation. Desired/requested disassembly of existing products is regulated in the offer/order. If this has not been communicated to My Window during the installation, My Window reserves the right to charge the labor cost retroactively in accordance with My Window’s price list

In installations where equipment such as a cherry picker or scaffolding is to be used, this is regulated in the offer/order regarding which party provides the equipment.

Installation

Installation of Motorized Products

When ordering motorized products, you as the Customer must provide electrical power unless otherwise agreed. My Window does not handle electrical wiring as this must be done by a qualified electrician. To allow My Window to test the product and set the limit switches, a power outlet must be available at the installation site. If electrical power is not prepared on the scheduled installation date and a technician must be booked for a later date, My Window reserves the right to charge an additional startup cost and hourly rate in accordance with My Window’s price list.

Information about Installation Time / Cancellation of Installation Time

Information regarding the scheduled installation time is provided in the order confirmation, including the date/day of installation, the installer, and the approximate start time for the installation. If you, as the Customer, cannot receive My Window’s installer at the agreed-upon time, this should be communicated to My Window immediately, but no later than 48 hours before the scheduled installation time. In cases where the buyer cannot receive the installer at the agreed-upon time, and cancellation has not occurred within 48 hours, this is considered a failed installation. In case of a failed installation, My Window reserves the right to charge an additional startup cost/establishment fee and one hour of installation cost according to My Window’s price list.

If, for any unforeseen reason, My Window needs to change the installation date, you as the Customer will be informed as soon as possible, and a new installation date will be scheduled according to mutual agreement

Delivery Time

The expected delivery time is specified and indicated on the received order confirmation from My Window. The specified delivery time in the quotation is calculated from the date of the quotation and may be adjusted depending on when the quotation is accepted by the Customer. Delivery usually takes place within 3-8 weeks from the approved quotation and placed order. Delivery is confirmed only through the order confirmation.

The delivery time depends on the execution of the order, so delivery may take place at one or several different times. If, for any reason, the delivery time is extended, the Buyer will be informed as soon as possible after the information has come to the knowledge of My Window. My Window reserves the right to be exempt from all compensation claims for delivery delays.

Shipping & Delivery

Ordered products can be picked up in-store or delivered to the specified address via My Window’s contracted transport company. The shipping cost is based on the chosen delivery method. The cost of delivery to the customer is always borne by the customer unless otherwise agreed. Delayed delivery due to the transport company, which has been assigned by the Seller to transport goods, is not the responsibility of the Seller. In such cases, the customer is responsible for contacting the relevant transport company. The customer is responsible for providing a correct delivery address, including any gate code, at the time of ordering, and ensuring that the address is staffed during working hours (weekdays between 8:00 AM and 5:00 PM). If the address is unstaffed at the time of the transport company’s delivery, or if incorrect or insufficient address information has been provided, My Window has the right to charge the customer for notification and a new delivery. After 15 days, the products will be returned to My Window, and additional costs for return shipping to My Window and new shipping to the customer will be charged to the customer.

It is always free of charge to pick up your products at any of My Window’s showrooms. The customer is responsible for collecting the notified products at the respective My Window showroom (the specific showroom is indicated in the order confirmation/notification) within 30 days from the sent notification. If the product is not collected within 30 days, My Window reserves the right to charge the customer a storage fee of 10 SEK/day until the day the products are picked up.

My Window reserves the right to dispose of products that have not been collected within 365 days from the sent notification

Visible Damage

Customer shall perform an arrival check of the delivery to verify that it is correct and free from defects. Visible damage shall be reported on the receipt portion at the time of pickup in the showroom immediately. If the delivery is made by a freight company, visible damage shall be reported to the freight company immediately and noted on the shipping document.

Failure to report the damage immediately will result in the Buyer losing the right to invoke the damage. Notification of the damage shall also be made to My Window. The original packaging shall always be retained.

Non-visible damage

Non-visible damage,” also known as “unpacking damage,” must be reported immediately upon discovery and no later than 7 days from the date the product was picked up or received from My Window. If the report is made later than 7 days, the buyer may lose the right to claim damages.

The buyer should also report the damage to My Window. It’s important to keep the original packaging in such cases.

Report & handling of visible or non-visible damage

“All freight notifications should be sent to My Window’s service department via email: service@mywindow.se
*Images of the noted damage should always be attached.

In the notification, please provide the order number, the reason for service, and the position on the invoice that the damage pertains to. Also, include the customer’s name, email, and phone number for the contact person. This is to ensure that My Window can quickly reach the right person in case of any follow-up questions. Take photos of the damage and attach them, along with a description. This is to facilitate the smooth handling of damage claims by both parties. After receiving the damage notification, an agreement will be reached on how service/returns/replacements will be handled.

Never discard damaged goods. You, as the Customer, should keep them until instructions are provided regarding actions to be taken. Always save the original packaging in case of damage or if any parcels/accessories are missing upon unpacking

Guarantees

From September 1, 2016, a 3-year warranty applies to all of My Window’s products. For a 3-year warranty, order confirmations with a registered print date from September 1, 2016, onwards are valid. For order confirmations with a registered print date earlier than September 1, 2016, a 2-year warranty applies.

The warranty covers construction defects and obvious installation errors. My Window has the right to remedy a confirmed warranty issue within a reasonable time, as determined by My Window

Service

If you, as a customer, want to claim that the product is faulty or defective, you should immediately notify My Window in writing. The buyer is requested to fill out My Window’s service form, which you can find here.

The completed form should be emailed to service@mywindow.se. *Pictures should always be attached.

The customer is responsible for inspecting the product that needs to be picked up in the store within the 14 days that apply to the possibility of claiming a defect. If notification of the product’s need for service is not made within 14 days from the product’s installation/notification, the buyer forfeits the right to claim the defect.

My Window has the right to rectify faults and defects within a reasonable time.

Disputes

Disputes should primarily be resolved amicably after discussion with My Window. If a dispute cannot be resolved amicably with My Window, you as the customer can turn to the General Complaints Board whose recommendations My Window follows.

Force Majeure

Events such as damage caused by a natural disaster, delays due to legal requirements, government actions, mobilization, acts of war, confiscation, currency restrictions, system failures, errors or limitations in deliveries from subcontractors, strikes, lockouts, boycotts, blockades, or other similar circumstances beyond My Window’s control that could not reasonably have been foreseen, shall be considered Force Majeure, which means that My Window is exempt from its obligations to fulfill the contracts entered into.

Reservations

My Window reserves the right to price adjustments, such as changes in prices from our suppliers, currency fluctuations, inventory changes, and any technical errors.

My Window also reserves the right to deliver curtains with a height difference of 5-10 mm from the specified measurements on the order confirmation when it comes to curtain orders.

My Window asks you as the customer to be aware that when choosing a product where the fabric or material is classified as blackout, there may be some light gaps. Light gaps can occur due to factors such as the placement of window handles, the distance of the fabric or material from the window, and mounting conditions. Therefore, My Window does not guarantee that products with blackout fabric or material are 100% blackout

Other information

My Window strives for continuous improvement and appreciates feedback at: info@mywindow.se.