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Privacy policy

My Window is working to ensure that your privacy is protected when using our services. We want to be transparent and open with our handling of your personal data and have therefore established a policy that outlines how your personal data will be processed and protected. Keep updated about any changes to this privacy policy by visiting our website.

This privacy policy applies only to My Window’s customers and users of our online services. If you apply for a service with My Window, this privacy policy does not apply. The privacy policy for job applicants can be found on our career website.

Who is responsible for your personal data?

My Window Persienngruppen AB (“My Window”) is the data controller for the personal data you provide to us and is responsible for your personal data in accordance with applicable data protection regulations.

Where do we store your data?

The data we collect from you is stored within the European Economic Area (EEA), but it may also be transferred and processed in a country outside the EEA. Any such transfer of your personal data is done in accordance with applicable laws.

In transfers outside the EEA (European Economic Area), My Window applies standard contractual clauses and privacy safeguards as protection in countries without a decision of adequate protection level from the European Commission. Who has access to your data?

Your information can be shared within My Window. We never forward, sell, or exchange your personal data for marketing purposes to third parties outside of My Window.

Data forwarded to third parties is used solely to provide the aforementioned services to you, such as carriers for the delivery of goods, media agencies for marketing distribution, and credit reporting or debt collection agencies for credit checks, identity verification, and debt recovery.

What kind of personal information do we collect?

We collect personal information that you provide to us, such as when you place orders, contact our customer service, or register as a user. The personal information you send to us may include contact information, date of birth, and payment information. Additionally, we may collect certain personal information from external sources, such as credit reports and address updates.

How do we use your personal information?

We may use your personal information for the following purposes:

  • To create and manage your personal account on My Window.
  • To process your orders through our online services.
  • To send you SMS notifications about the delivery status.
  • To contact you in case of any issues with the delivery of your goods.
  • To respond to your inquiries and inform you about new or changed services.
  • To send fabric samples, marketing offers such as brochures and catalogs.
  • To manage your account by conducting credit checks.
  • To perform analyses so that we can provide you with relevant marketing offers and information.
  • To confirm that you meet the legally required minimum age for online purchases.
  • To test and improve our systems that provide our services.
  • To prevent misuse or inappropriate use of our services.

On what legal basis are the data processed?

Every time we process personal data collected from you, we inform you whether the provision of personal data is required by law or necessary to enter into a contract and whether it is mandatory to provide the personal data, as well as any consequences if you choose to do so.

What are your rights?

-Right to access

You have the right to request information about the personal data we hold about you at any time. You can contact My Window, which will send you your personal data via email.

-Right to data portability

Whenever My Window processes your personal data in an automated manner based on your consent or according to a contract, you have the right to receive a copy of your data transferred to you or another party. This includes only the personal data you have provided to us.

-Right to rectification
You have the right to request the correction of your personal data if they are inaccurate, including the right to supplement incomplete personal data.

If you have an account with My Window, you can edit your personal information on the account and membership pages.

– Right to erasure
You have the right to erase all personal data processed by My Window at any time, except in the following situations:

  • You have an ongoing customer service issue.
  • You have an ongoing order that has not yet been shipped or has been partially shipped.
  • You have an unpaid debt with My Window, regardless of the payment method.
  • You are suspected of having or have abused our services in the past four years.
  • Your debt has been sold to a third party in the last three years or one year for deceased customers.
  • Your credit application has been declined within the last three months.
  • If you have made purchases, we retain your personal data related to the transaction for accounting purposes.

– Your right to object to the processing of personal data based on legitimate interests You have the right to object to the processing of your personal data based on My Window’s legitimate interests. My Window will not continue to process the personal data unless we can demonstrate a compelling legitimate reason for the processing that overrides your interests and rights or due to legal claims.

– Your right to object to direct marketing

You have the right to object to direct marketing, including profiling carried out for direct marketing purposes.

– You can opt out of direct marketing in the following ways:
* Follow the instructions in each marketing communication.

-Right to lodge a complaint with a supervisory authority

If you believe that My Window is processing your personal data incorrectly, you can contact us. You also have the right to lodge a complaint with a supervisory authority.

– Right to restriction

You have the right to demand that My Window restricts the processing of your personal data under the following circumstances:

  • If you object to the processing of your personal data based on My Window’s legitimate interests, My Window must restrict all data processing during an ongoing investigation of the legitimate interest.
  • If you have claimed that your personal data is incorrect, My Window must restrict all processing of this data during an ongoing investigation into the accuracy of the personal data.
  • If the processing of the personal data is unlawful, you can object to the deletion of the personal data and instead request a restriction on the use of your personal data.
  • If My Window no longer needs the personal data but it is required for you to defend yourself against legal claims. We keep your data for as long as necessary to fulfill the above purposes or as required by law. After that, your personal data will be deleted.

Links

The website mywindow.se may contain links to other websites that we do not have control over. We are not responsible for the privacy protection or content on these websites, but we provide these links to make it easier for our visitors to find more information on specific topics.

18/05/02

Data Controller

My Window Persienngruppen AB
Enebybergsvägen 16
182 36 Danderyd
Sverige

Telefon: +46 8 5800 1860
E-post: invoicemywindow.se

Företagsregister: Bolagsverket
Organisationsnummer: 556535-5020
Auktoriserad representant: Helene Sandebring
Momsregisteringsnummer: VAT-NR SE556535502001

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